Our commitment to our customers is top of mind – always. We are paying attention to your needs as well as the supply chain that helps us fulfil those needs. Business continuity and planning have been the cornerstone for us this year.
As the seasons change, we are aware of several factors that may influence our ability to fulfil demand. They are:
We want to reassure customers that we have taken significant mitigating action to increase our inventory holdings, build buffer stock and forecast additional kitting and assemblies. Our team is working diligently, aligning closely with our suppliers to minimise this impact.
And, of course, working with you to understand your specific needs will help us to help you. Help us to understand your forecasts. Let’s work together understand the right time to place orders – with the goal of mitigating risk. Our staff will be making time to meet and discuss these issues alongside our partners, and we hope to be able to share further information that will be useful in your planning for this period.
It is my view that many of the issues we see are addressable with good planning and communication. In the meantime, we all hope that you, your family and colleagues stay safe and healthy. If my team or I can help in any way, please let me know and I would welcome the opportunity to catch up personally should time permit.
Group Chief Executive Officer