Home Telecom is an independent telecommunications company located in Moncks Corner, South Carolina, employing close to 200 people and serving over 20,000 access lines. With this coverage, Home Telecom is able to service 1,100 square miles of South Carolina’s Low country.
They are an integrated communications provider, driven by an all-digital central office, utilizing a variety of technologies to deliver Local and Long Distance Telephone, Velocity High Speed Internet, Video, Home Automation.
In order to be competitive in a market widely served by larger incumbent Cable TV offerings, Home Telecom needed to:
In a market fraught with increasing content costs and relatively high OPEX/ CAPEX outlays, Home Telecom chose Amino to launch their IPTV service to their growing broadband subscriber base of over 20,0000 access lines.
Choosing AminoVU devices and AminoOS Service Assurance, Home Telecom quickly integrated the virtual remote support tool into their existing CSR software toolkit – instantly arming their agents with the most advanced TV service troubleshooting tools available.
Using AminoOS Service Assurance, Home Telecom’s customer service agents are able to connect directly to their customer’s TV devices, take control and walk customers through to a quick solution or quickly identify situations where a technician dispatch is required.
Home Telecom has eliminated service dispatches due to common configuration issues and has drastically reduced the length of customer call duration – resulting in a higher customer satisfaction and a drastically reduced TV service CAPEX.
William S. Helmly
President and COO at Home Telecom