Customer loyalty is critical in competitive markets

Amino SM Engage is our cloud-based service management solution providing a suite of management tools that let you efficiently manage and proactively support deployed devices and improve quality of service

Service Management – Simplified!

  • Manage the device lifecycle – from firmware management to remote troubleshooting
  • Reduce CSR time spent on support calls
  • Easily add new features, capabilities and content
  • Reduce truck rolls with remote software updates and proactive problem resolution

Key features of our multi-award-winning solution include:

Streamline customer support with remote visibility of the subscriber’s on-screen menus

Proactively address issues impacting QoS and subscriber QoE by improving insight and correlating metrics

Simplify device deployment and management using a centralized user interface

The Problem

Over 50% of IPTV technician dispatches are due to configuration issue

The Solution:

With Service & Support, customer service agents can connect to the customer’s devices and resolve common configuration issue

The Benefits:

Ranging from reduced dispatches to environmental waste reduction

Find out more about AminoSM – contact us via letstalk@amino.tv