Customer loyalty is critical in competitive markets

Amino SM Engage is our cloud-based service management solution providing a suite of management tools that let you efficiently manage and proactively support deployed devices and improve quality of service

Manage the device lifecycle – from firmware management to remote troubleshooting
Reduce CSR time spent on support calls
Easily add new features, capabilities and content
Reduce truck rolls with remote software updates and proactive problem resolution

Streamline customer support with remote visibility of the subscriber’s on-screen menus

Proactively address issues impacting QoS and subscriber QoE by improving insight and correlating metrics

Simplify device deployment and management using a centralized user interface

Over 50% of IPTV technician dispatches are due to configuration issue

With Service & Support, customer service agents can connect to the customer’s devices and resolve common configuration issue

Ranging from reduced dispatches to enviromental waste reduction