Streamline customer support with remote visibility of the subscriber’s on-screen menus
Proactively address issues impacting QoS and subscriber QoE by improving insight and correlating metrics
Simplify device deployment and management using a centralized user interface
Over 50% of IPTV technician dispatches are due to configuration issue
With Service & Support, customer service agents can connect to the customer’s devices and resolve common configuration issue
Ranging from reduced dispatches to environmental waste reduction