SUPPORT PLANS

Amino provides a range of support plans as indicated below.
For further information, please contact sales@amino.tv.

FeaturesBronzeSilverGold
Access to knowledge base, documentation and FAQstickticktick
Access to Software Maintenance Releasestickticktick
Access to Support Portaltick (1)ticktick
Business Hours Support (8×5), Telephone, email (2)tick(1)ticktick
Response / Fix SLA Commitmenttickticktick
Designated Technical Account Managertick
Access to 7×24 Support Hotlinetick
Support for Customised SoftwareSubj. to QuoteSubj. to Quote

1 Limited to 8 support tickets or 16 hours per year, whichever is smaller
2 Business hours support is office hours within the applicable geographical region