SUPPORT PLANS

Amino provides a range of support plans as indicated below.
For further information, please contact sales@amino.tv.

Features Bronze Silver Gold
Access to knowledge base, documentation and FAQs tick tick tick
Access to Software Maintenance Releases tick tick tick
Access to Support Portal tick (1) tick tick
Business Hours Support (8×5), Telephone, email (2) tick(1) tick tick
Response / Fix SLA Commitment tick tick tick
Designated Technical Account Manager tick
Access to 7×24 Support Hotline tick
Support for Customised Software Subj. to Quote Subj. to Quote

1 Limited to 8 support tickets or 16 hours per year, whichever is smaller
2 Business hours support is office hours within the applicable geographical region