It's All About You
We are passionate about helping you to optimize our products to benefit your business. Your service deserves more than reactive support - it needs proactive protection.
Amino Support combines expert assistance, real-time insight and a direct line to the people who build the technology you depend on.
With Amino Support, you’re not just maintaining your service - you’re future-proofing it.
Support
Our Multi-layered Approach to Support
Amino has been providing exceptional value for decades. The quality of our hardware and software is well-known, but our customers also love our support team's deep knowledge of evolving technologies and how they impact a customer’s business.
While the post-sales relationship starts with a customer support agreement, the real value is being able to access Amino’s expert support, whenever and however you need it.
Digital Signage Support
Enterprise Video & Digital Signage Support Tiers
At Amino, we're deeply invested in your success. Our three-tiered support is designed to elevate your experience with Amino Enterprise Video and Digital Signage solutions.
Essential
Access knowledge base, feature releases, security updates, HTML / Javascript SDK, local APIs (EELM), and troubleshooting form.
Enhanced
Enhanced tier also provides access to support ticket system, committed response times, and online chat messaging with our experts.
Premium
Enhanced Silver tier with 24x7 hotline phone support and a designated account manager
Pay TV Support
Pay TV Operator Support Tiers
With three tiers of support, Amino's engineers are located around the world, so there's always an expert to help you in your time zone.
Bronze
Access to the troubleshooting ticket system with 8x5 business hours access to support
Silver
Enhanced Bronze tier with defined SLA commitments, access to 8x5 business hours hotline phone support & customer success training
Gold
Enhanced Silver tier with 24x7 hotline phone support and a designated account manager
Video Without Limits.